Pamela Herbert, RN, BAS, Director of Community Life Services
The Director of Community Life Services is responsible for the coordination of health care services on campus. Contact with residents is maintained via home and hospital visits, phone calls, and coordination with other staff on campus. The Director of Community Life Services also serves as the Director of Nursing for the Assisted Living Facility. Ms. Herbert’s nursing experience includes 12 years in oncology nursing, 5 years as manager of the Clark and Daughtrey Medical Group’s Cancer Program, 4 years as clinical department manager of Lakeland Regional Health’s Primary Care Clinic at Lake Miriam which also included pediatrics and the Walk In Clinic. Her passion is to provide nursing care with love and compassion. Pamela obtained a Bachelors of Applied Science in Healthcare Administration from Polk State College.
Kim Roberts, HR Manager
The Human Resource Manager/ Office Manager is responsible for overseeing the functions of employee recruitment, retention, benefits administration and personnel policy for the facility including supervision of the administration office staff while ensuring compliance with all applicable State and Federal laws and regulations. She joined FPH in 1989 as an accounts payable clerk while attending Polk Community College. She has also worked in admissions, marketing and staff development. In 2007 she was promoted to Human Resource Manager and earned her Human Resources Staffing and Selection certification from Cornell University. Mrs. Roberts is also an active member of Mid-Florida SHRM and is Six Sigma Yellow Belt certified.
Cher Salvator, Marketing and Sales Manager
The Marketing and Sales Manager is responsible for achieving budgeted sales goals, managing the prospective resident database, and closing all approved residency contracts in compliance with state laws. Ms. Salvator was promoted from Marketing Coordinator to Director of Development and Marketing in 2017. During her time, the department has achieved record sales and maintains a 95% occupancy rate.
Rick Powers, Director of Environmental Services
Under the general supervision of the Executive Director, the Director of Environmental Services oversees a variety of preventative maintenance, repair, renovation, housekeeping, laundry and grounds-keeping activities that achieve high quality outcomes and resident satisfaction. Mr. Powers began working at FPH in 1989 as a Maintenance Tech; in 2004 he was promoted to Maintenance Supervisor and in 2012 he took over Housekeeping and Transportation and was elevated to Director of Environmental Services. Prior to FPH, Mr. Powers served as an electricians mate with the United States Navy Reserves for six years. Education and training experiences include Travis Vocational Center, Polk Community College, Fred Pryor Management Training Seminars, and Six Sigma Yellow Belt Certification.
Mostafa Tayouri, Director of Dining Services
The Director oversees operations of the kitchens, dining rooms, dining staff and catering, ensuring dietary needs are met for residents in all levels of care, in accordance with current federal, state and local standards, guidelines and regulations. Mr. Tayouri has over 20 years in hospitality and healthcare food experience, he was trained by the best in the industry such as Walt Disney World, where he worked in both Parks and helped opened two Resorts — Disney’s Boardwalk Resort and Disney’s Animal Kingdom Lodge. He also worked for Universal Studios Resort, Marriott Resorts and Florida Hospital. Mr. Tayouri has two Bachelor’s degrees in Hospitality Management and Business Management and he holds a Master’s degree in Finance. He is a Certified Dietary Manager, Certified Protection Professional, Certified Sommelier and is a Six Sigma Black Belt.
Etta Owens, Dean of Residents
The Dean of Residents responsibility is to enhance the lives of residents by providing time, attention, presence, and touch in a loving Christian environment. Ms. Owens is nationally certified as a dietary manger, food protection professional (ANFP), and an activity director (NCCAP, NAAP). She began employment at FPH in June 1993 as assistant dietary manager until her promotion to Dean of Residents in 2006.
Linda Bryant, Accounting Supervisor
The Accounting Supervisor is responsible for the day to day operations of the Accounting Department, including billing and financial statements. Ms. Bryant is tasked with staying current with the frequent changes that occur with billing Medicare and Medicaid. She is also the network administrator of the financial software and responsible for the phone system at FPH. Ms. Bryant started as AP clerk at FPH in 1983.
Joe Diaz, CAPS, Construction Manager
The Construction Manager is responsible for managing the construction of new residences and remodeling of existing residential homes and apartments. Mr. Diaz has a background in architecture from University of California Berkeley with a focus on universal design from Harvard, and has been a general contractor for the past 10 years working on residential and commercial construction. He gained certification as an aging in place specialist, a program created by the National Association of Home Builders in partnership with AARP and Home Innovation Research Labs. With Mr. Diaz’s leadership and expertise, FPH was recently honored with a Livable Polk Award – Judges’ Choice Award for sustainable development from the Polk County Board of County Commissioners for utilizing universal design renovations at one of our lakefront cottages.
Alison Kennedy Hand, Director of Wellness
The Director of Wellness is responsible for providing programming and education geared toward the seven dimensions of wellness for both residents and employees. The Wellness Director is responsible for providing evidence based programs such as A Matter of Balance, Tai Chi for Arthritis and Chronic Disease Management to help reduce falls among our resident population. The wellness department and therapy department work closely with one another to provide a maintenance program for our residents and guests who are discharged from therapy. Ms. Hand has a bachelor’s and master’s degree in Health Promotion and has worked in the field of wellness for over fifteen years as a Clinical Exercise Specialist in outpatient rehabilitation and in corporate wellness with Johnson & Johnson. She holds several certifications that include Certified Medical Exercise Specialist, Group Fitness Instructor, Aquatic Exercise, and is a Master Trainer for A Matter of Balance.